-   [](https://platform.exaloop.io/)
-   Support

# Support

Contact your Exaloop representative through your established support channel for installation, access, release, or application issues. A reproducible example and the active toolchain's diagnostics help distinguish application behavior from environment-specific failures.

For common import, library-loading, conversion, and performance-tool issues, start with [troubleshooting](https://platform.exaloop.io/development/troubleshooting/).

## Diagnostic Information

A useful report describes the expected result, the observed result, and the smallest example that reproduces the problem. The following details help identify environment-specific issues:

-   Distribution release, operating system, and architecture.
-   The command that failed and its complete diagnostic output.
-   Selected SDKs and, for database integrations, the server version.
-   Whether the problem occurs consistently and whether an earlier release works.

```sh title="Terminal"
exaloop distribution verify
exaloop plugin list
exaloop doctor --json
```

For a configured target, `exaloop --target NAME doctor --json` includes its SDK and host-tool configuration. Profiling and optimization problems may also benefit from `exaloop doctor --profiling` or `exaloop doctor --optimization`.

## Sensitive Information

Diagnostics can contain local paths, connection strings, application arguments, or sample records. Credentials and customer data should be removed before sharing; a synthetic input that reproduces the failure is preferable to production data. Profiling reports contain function names and source paths, while optimization sessions also retain application output.

## Documentation Feedback

Documentation issues can be reported through the same Exaloop support channel. The page URL, relevant section, and distribution release help distinguish an unclear explanation from version-specific behavior. For an example that fails, the command and error message are useful alongside the page link.

The page actions include a Markdown download for sharing the relevant guide with your team or using it in your own documentation tools.

## Evaluating Exaloop

For evaluation access or a new integration, contact your Exaloop representative or visit the [Exaloop website](https://www.exaloop.io/). Share the workload, input formats, current performance, and intended deployment environment so the appropriate distribution and integration path can be identified.

The [platform overview](https://platform.exaloop.io/overview/) compares execution models and suggests what to measure in a representative evaluation.

Source: https://platform.exaloop.io/support/